Workplace Violence Prevention

IjonaSkills - Human Capital Management Training

Overview
During this one-hour webinar training session, Dr. Steve Albrecht, co-author of Ticking Bombs, one of the first business books on workplace violence, provides realistic and practical tools to help all employees with customer or taxpayer-contact jobs to better deal with angry, entitled, or threatening people, either over the counter, over the phone, or in the field. He focuses on recognizing warning signs in troubled or troubling employees and who to tell about them. He covers the DHS protocol known as "Run-Hide-Fight" for the response to active shooters. Steve uses his background in HR, security, and law enforcement to teach this program in a fast and entertaining way.
Why should you attend?
Learning Objectives:
Participants will be able to:
  • Feel more comfortable about workplace violence as a rare but catastrophic issue.
  • Deal with angry, entitled, or threatening taxpayers in office, front counter, phone, or field situations.
  • Know when to get help from co-workers, supervisors, law enforcement, and EAP providers.
  • Know how to use venting and validation to defuse angry situations with employees or taxpayers.
  • Know how to report threatening behaviors from co-workers, customers, or strangers to the city safety and security stakeholders (HR, police, risk management, safety, city attorney.)
  • Use the Run-Hide-Fight protocol safely and effectively.
Areas Covered in the Session:
  • Realities About Workplace Violence Today
  • Hunters versus Howlers: What Do Threats Really Mean?
  • The Power of Intuition
  • How to Report Threats
  • High-Risk Customer Service Skills
  • Communication Skills for Low to High-Risk Situations;
  • Changing the Ratios of Confrontation
  • Tools for Safe Space and Distances
  • Safe and Legal Self-Protections
  • Dr. George Thompson's "Verbal Judo"
  • Field and Site Visit Safety
  • Working with Law Enforcement
  • Active Shooters or Armed Attackers: Using "Run-Hide-Fight"
Who can Benefit:
  • HR Directors, Managers, and Supervisors.
  • All Department Directors, Managers, and Supervisors.
  • Security, Risk Management, Safety, Facilities, IT Directors, Managers, and Supervisors.

Location: United States

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